HOW WE WORK

A cadence that respects your time.

Four steps, from first email to ongoing posture. One cadence across cybersecurity, IT, and websites. The Sentinel™ method runs underneath it.

OBSERVE DETECT ANALYZE PRIORITIZE REDUCE VERIFY MONITOR

Start discovery Book a discovery call

COMMITMENTS

  • Discovery is free. Thirty minutes. No charge, no commitment.

  • Scope is fixed-fee. One number, agreed before signature.

  • Delivery is senior. The engineer who scoped is the engineer who builds.

  • Sustainment is structured. Quarterly reviews. Never silent.

THE CADENCE

  1. Discovery

    30-minute call

    A senior engineer listens and frames the scope. No charge. No commitment.

  2. Scope

    Fixed-fee proposal

    A written proposal: concrete deliverables, the named engineer, a committed timeline, a single price.

  3. Deliver

    Senior execution

    The named senior engineer executes the work. Direct contact. Weekly status.

  4. Sustain

    Ongoing posture

    Quarterly business reviews on retainers. A documentation and runbook handoff on one-off projects.

THE CONTRACT

What you get

  • A named senior engineer as your primary contact.
  • A fixed-fee scope, agreed in writing before any delivery.
  • Weekly status during delivery; quarterly during sustainment.
  • A written closeout document and runbook on every engagement.
  • Compliance mapping to NIST CSF 2.0, CIS Controls, and CyberSecure Canada.
  • Vendor-neutral tool recommendations. No kickbacks.

What we don't do

  • Hand delivery to a junior engineer after sign-off.
  • Bill by the hour for delivery on fixed-fee scopes.
  • Lock you into multi-year or auto-renewing contracts.
  • Resell tools we earn referral fees on without disclosing it.
  • Run scope creep. Material changes are written change orders.
  • Hide behind a ticketing portal between you and the engineer.

QUESTIONS

Do you charge for the discovery call?
No. The 30-minute discovery call and any scoping that follows are free. We do not bill scoping time, and we do not commit a price until we can defend it.
What does a fixed-fee proposal include?
A concrete list of deliverables, the named senior engineer who leads the work, a committed timeline, and a single price. No rate cards buried in appendices. No hourly billing for delivery.
What happens if the scope changes mid-engagement?
Small changes are absorbed within the original fee. Material changes get a written change order — a new fixed-fee scope you approve before any new work begins.
Will I work with the same engineer through delivery?
Yes. The senior engineer who scoped the engagement leads delivery. No sales-to-delivery handoff. No junior engineer as primary on a managed retainer.

START HERE

Get a fixed-fee quote Start discovery

Built and managed by RedactLabs. Toronto, ON contact@redactlabs.ca