# Pricing — Cybersecurity, Websites & IT | RedactLabs

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PRICING

# Transparent from day one.

No quote-by-PDF. No hidden retainers. Every engagement is fixed-fee, or transparently retained.

## How we price.

- Fixed-fee on every project scope.
- Managed plans: per user, per month, with a monthly minimum and a 12-month term.
- Annual prepay: pay for 11 months, receive 12.
- Community Care: 20% off recurring for registered charities and places of worship.
- Published prices exclude applicable taxes.

## Managed plans, per user.

CAD per user, per month · before applicable taxes

*The four managed plans compared. Prices in CAD per user, per month, before applicable taxes.*

| Feature | Managed Security Essentials | Managed Security Professional | Managed IT Complete | Managed IT Assured |
| --- | --- | --- | --- | --- |
| **Price and terms** |  |  |  |  |
| Per user, per month | $65 | $95 | $195 | $255 |
| Monthly minimum | $750 | $1,500 | $1,500 | $3,000 |
| Built for | You have IT. You need security. | You have IT. You need a security program. | We run your IT, with security built in. | Regulated firms: clinics, dental, law, accounting. |
| Term, Onboarding is one month's fee (minimum $750), waived on annual prepay. | 12 months | 12 months | 12 months | 12 months |
| **Security** |  |  |  |  |
| Endpoint detection and response (EDR) | Included | Included | Included | Included |
| Microsoft 365 / Google Workspace posture monitoring | Included | Included | Included | Included |
| Patching, operating system and apps | Included | Included | Included | Included |
| Sentinel Watch™ external exposure monitoring | Included | Included | Included | Included |
| Monthly Sentinel Brief™ | Included | Included | Included | Included |
| Awareness training and phishing simulation | Not included | Included | Add-on $6 per user | Included |
| Quarterly vulnerability scans | Not included | Included | Not included | Included |
| Incident response plan and annual tabletop | Not included | Included | Not included | Included |
| Prepaid incident hours | Not included | 8 h a year | Not included | 8 h a year |
| Annual external penetration test | Not included | Not included | Not included | Included |
| Cyber-insurance questionnaire support | Not included | Included | Not included | Included |
| **IT** |  |  |  |  |
| Service desk, business hours | Not included | Not included | Included | Included |
| Microsoft 365 / Workspace administration | Not included | Not included | Included | Included |
| Device management and backup | Not included | Not included | Included | Included |
| Staff onboarding and offboarding | Not included | Not included | Included | Included |
| Procurement coordination, Hardware at cost + 12%. | Not included | Not included | Included | Included |
| Network, firewall and domain monitoring, One site and the primary domain. | Not included | Not included | Included | Included |
| Quarterly vCIO review | Not included | Not included | Included | Included |
| **Governance** |  |  |  |  |
| Quarterly leadership report | Not included | Included | Not included | Included |
| Privacy-officer support, PIPEDA, PHIPA and Quebec Law 25 evidence. | Not included | Not included | Not included | Included |
| **Response, in business hours** |  |  |  |  |
| Security incident, first reply | 1 business hour | 1 business hour | 1 business hour | 1 business hour |
| Urgent IT issue, first reply | Not included | Not included | 1 business hour | 1 business hour |
| Standard IT request, first reply | Not included | Not included | 4 business hours | 4 business hours |
| Outside business hours, No 24/7 response desk. Emergencies outside business hours are best effort. | Best effort | Best effort | Best effort | Best effort |

- **Minimums**: Each month you pay the per-user price for every user, or the plan's monthly minimum if that is more. The minimum covers up to 11 users on Security Essentials, 15 users on Security Professional, 7 users on IT Complete and 11 users on IT Assured.
- **Onboarding and term**: One month's fee (minimum $750), waived on annual prepay. 12-month term. Annual prepay: pay for 11 months, receive 12.
- **Response times**: Targets for our first reply, not resolution times. Counted in business hours: Monday to Friday, 9:00 to 17:00 ET. There is no 24/7 response.
- **Security built in**: Managed IT Complete includes Managed Security Essentials; Managed IT Assured includes Managed Security Professional.

## Published scopes.

SECURITY INTELLIGENCE · CYBERSECURITY

### Defending the posture.

Managed

- Managed Security plans · Per user, per month: Essentials $65 ($750 monthly minimum) or Professional $95 ($1,500 monthly minimum). 12-month term. Compared above. · From $65 CAD/user/mo

Assess

- Sentinel Exposure Review™ · Fixed fee by headcount: $6,500 for up to 20 staff · $11,500 for 21–75 staff · $18,500 for 76–150 staff. · From $6,500 CAD
- Workspace Hardening · Microsoft 365 or Google Workspace. Fixed fee by users: $3,500 for up to 25 users · $5,500 for 26–75 users · $7,500 for 76–150 users. · From $3,500 CAD
- Penetration test · External $6,500 · internal $9,500 · web app from $8,500 · a retest at 20% of the test. Delivered by RedactLabs; specialist partners join when the scope calls for it. · From $6,500 CAD
- Cyber-insurance Readiness Review · Fixed fee, credited to remediation within 90 days. · $2,950 CAD

Lead

- Sentinel Advisory™ (vCISO) · Advisory $3,500/mo for up to 50 staff, about 8 hours a month · Program $5,500/mo for 51–150 staff, about 16 hours a month. 12-month term, or a 6-month pilot at +10%. Onboarding $2,500, waived on a 12-month term. · From $3,500 CAD/mo
- Incident Response Readiness · Per year: an incident response plan, an annual tabletop and 10 prepaid hours; then $350/hr. · $6,000 CAD/yr
- Privacy Program Sprint · PIPEDA, Law 25 and PHIPA. Fixed fee. · $8,500 CAD

People

- Executive Exposure Reduction · One-time, per person; +$900 per adult and +$450 per minor. · $3,500 CAD
- Executive Protection · Annual, per person. · $6,000 CAD/yr

Monitored clients receive the monthly Sentinel Brief™. Mapped to NIST CSF 2.0, CIS Controls, and Canadian privacy law.

INFRASTRUCTURE INTELLIGENCE · IT & NETWORKING

### Running the infrastructure.

Managed

- Managed IT plans · Per user, per month, security included: Complete $195 ($1,500 monthly minimum) or Assured $255 ($3,000 monthly minimum). 12-month term. Compared above. · From $195 CAD/user/mo

Lead

- vCIO: IT roadmap and budget · About 8 hours a month. · $1,950 CAD/mo

Projects

- Senior consulting · 1-hour minimum. Blocks: 10 hours $2,375 · 20 hours $4,500. Plan clients $200/hr. · $250 CAD/hr
- Network Design & Install · Small office (up to 3 APs) $4,500 · office (4–8 APs) $8,500 · venue or multi-site from $14,500 · survey only $2,500. Zero-trust, segmented. · From $2,500 CAD
- Network management · Per site, per month; +$20 per extra device. One site included in Managed IT. · $350 CAD/site/mo
- Domain & Email Lockdown · Primary domain to DMARC enforcement, up to 3 senders. 4+ senders from $3,500; +$500 per extra domain. · $2,250 CAD
- Domain monitoring · First domain; $40/mo for each extra. Included in managed plans. · $110 CAD/mo

Hardened by default. Zero-trust, identity-first.

SECURE WEB & HOSTING · WEBSITES

### Sites built by a security firm.

Websites

- Secure Website Build · Fixed fee, 4–8 weeks — A+ security, AODA / WCAG 2.2 AA. Essentials (up to 6 pages) $6,900 · Business (up to 12) $10,900 · Custom (12–25) from $16,500. · From $6,900 CAD
- HVAC & Home Services Website Kit · Service-area pages, an emergency call path, lead alerts and a 90-day copy of every lead. · From $8,900 CAD
- Masjid & Nonprofit Website Kit · Prayer times, giving, events and a Ramadan mode. List price; $4,720 at the community rate for registered charities and places of worship. · $5,900 CAD
- Zero-Downtime Migration · $2,500 for up to 15 pages, plus $150 per page beyond 15 — frozen snapshot, per-page parity gate, staged rollout, 301 map. · From $2,500 CAD
- Accessibility Audit · Up to 10 templates: manual testing, one retest and an accessibility statement; +$300 per extra template. Remediation quoted on scope. · From $3,500 CAD
- Accessibility monitoring · Monthly. Included in Website Care Pro. · $179 CAD/mo
- AI Visibility Assessment · Fixed fee — listings, crawler access, reviews and content; monthly AI measurement $250 CAD/mo, included in Website Care Pro. · $2,950 CAD

Website care

- Website Care plans · Monthly — five plans, from managed hosting to the full website program with Managed Security Essentials. Explained and compared below. · From $149 CAD/mo
- Site Security Monitoring · For sites hosted elsewhere. Monitor & Respond tier $249/mo. · From $99 CAD/mo
- Extra edits · 15-minute increments. Care members $150/hr. Blocks: 5 hours $825 · 10 hours $1,550. · $175 CAD/hr

Security-first builds. Hardened defaults: DNS lockdown, WAF, TLS, strict CSP.

Also on request: privacy officer support, CyberSecure Canada readiness, Microsoft 365 and Google Workspace migrations, bilingual builds.

## Which plan is right for you?

- Website Care · $149 CAD/mo · Keep it running. · For a site that rarely changes. We host it on Cloudflare's edge, keep TLS and backups current, and watch uptime and security. You email us when something needs attention; we reply within 2 business days.
- Website Care+ · $329 CAD/mo · Keep it current. · For a site you update through the year: seasonal offers, team changes, events. Adds 2 hours of content edits a month (15-minute increments; extra time $150/hr; unused time doesn't roll over) and a monthly report. Replies within 1 business day.
- Website Care Pro · $649 CAD/mo · Help it get found. · For a business that wins work from search and AI answers. Adds technical SEO (meta tags, structured data, sitemap, Search Console setup and monitoring; not content writing or link-building), monthly AI visibility measurement in Search Console and Bing, AODA accessibility monitoring and priority support. Includes 3 hours of content edits a month. Replies within 4 business hours.
- Website Care · + Managed Security · $850 CAD/mo · Protect the business, not just the site. · For an organization that needs its team's users and devices protected, but whose site doesn't need SEO. Website Care plus Managed Security Essentials for up to 11 users, then $65 per user a month. Saves $49 a month against buying both separately. Security incidents get a reply within 1 business hour.
- Website Care Pro · + Managed Security · $1,290 CAD/mo · The full program. · For an organization that wants the complete website program and organization security in one plan. Website Care Pro plus Managed Security Essentials for up to 11 users, then $65 per user a month. Saves $109 a month against buying both separately. Website requests in 4 business hours; security incidents in 1 business hour.

Not sure? If your team's users and devices need protecting, pick a Managed Security plan. If search brings you leads, pick Care Pro. If you update your site most months, pick Care+. Otherwise, Website Care.

## Compare the plans.

CAD · before applicable taxes

*Website Care plans compared. Prices in CAD, before applicable taxes.*

| Feature | Website Care | Website Care+ | Website Care Pro | Website Care + Managed Security | Website Care Pro + Managed Security |
| --- | --- | --- | --- | --- | --- |
| Monthly price | $149 /mo | $329 /mo | $649 /mo | $850 /mo | $1,290 /mo |
| Annual price, Pay for 11 months, receive 12 | $1,639 /yr Save $149 | $3,619 /yr Save $329 | $7,139 /yr Save $649 | $9,350 /yr Save $850 | $14,190 /yr Save $1,290 |
| Managed hosting, TLS, backups, uptime monitoring and website security monitoring | Included | Included | Included | Included | Included |
| Content edits, 15-minute increments; unused time doesn't roll over | Not included | 2 hr/mo, then $150/hr | 3 hr/mo, then $150/hr | Not included | 3 hr/mo, then $150/hr |
| Monthly report | Not included | Included | Included | Not included | Included |
| Technical SEO, Meta tags, structured data, sitemap, Search Console | Not included | Not included | Included | Not included | Included |
| AI visibility measurement, Search Console and Bing, monthly | Not included | Not included | Included | Not included | Included |
| AODA accessibility monitoring | Not included | Not included | Included | Not included | Included |
| Priority support | Not included | Not included | Included | Not included | Included |
| Managed Security Essentials, For up to 11 users, then $65 per user a month | Not included | Not included | Not included | Included | Included |
| Response time (website requests), First reply, not resolution | 2 business days | 1 business day | 4 business hours | 2 business days | 4 business hours |
| Response time (security incidents), With Managed Security Essentials | Not included | Not included | Not included | 1 business hour | 1 business hour |
| Savings vs buying separately | Not applicable | Not applicable | Not applicable | Save $49/mo $899 separately | Save $109/mo $1,399 separately |

- **Response times**: Targets for our first reply or acknowledgement, not resolution times. Counted in business hours and days: Monday to Friday, 9:00 to 17:00 ET. There is no 24/7 response.
- **Content edits**: Website Care+ includes 2 hours a month and Website Care Pro 3 hours, billed in 15-minute increments. Unused time doesn't roll over. Extra edits are $150/hr for Care members ($175/hr without a plan).
- **Technical SEO**: Meta tags, structured data (schema), your sitemap, and Search Console setup and monitoring. It is not a content-writing or link-building SEO retainer.
- **AI visibility measurement**: Search Console's Generative AI report and Bing Webmaster Tools' AI Performance report, read monthly.
- **Managed Security Essentials**: The organization security plan compared under Managed plans above: $65 per user a month ($750 monthly minimum). In both Managed Security bundles it covers up to 11 users, then $65 per user a month.
- **Terms**: Month to month with 30 days' notice, or 12 months when bundled with a build. Onboarding: none for sites we build; $595 to take over a site built elsewhere. Annual prepay: pay for 11 months, receive 12. Community Care takes 20% off for registered charities and places of worship.

## Billing terms.

### Annual prepay

Pay for 11 months, receive 12: 8.3% off. On managed plans, prepaying the year also waives onboarding.

- Website Care: $1,639/yr — save $149.
- Managed Security Essentials: from $8,250/yr at the monthly minimum — save $750, and onboarding is waived.
- Website Care + Managed Security: $9,350/yr — save $850.

### Onboarding

Managed plans: one month's fee (minimum $750), waived on annual prepay.

Website Care: none for sites we build; $595 to take over a site built elsewhere.

Sentinel Advisory™ (vCISO): $2,500, waived on a 12-month term.

### Term

Managed plans: 12 months.

Sentinel Advisory™: 12-month term, or a 6-month pilot at +10%.

Website Care: month to month with 30 days' notice, or 12 months when bundled with a build.

### Community Care

Registered charities and places of worship receive 20% off any recurring plan.

## Start with a fixed-fee quote.

- All prices in CAD. Applicable taxes are not included.
- Business hours: Monday to Friday, 9:00 to 17:00 ET. Response times are first replies, counted in business hours. There is no 24/7 response.
- Outside business hours: Planned after-hours work is billed at +50%, 2-hour minimum. Emergencies outside business hours are best effort.
- On-site: $200/hr for plan clients, $250/hr otherwise, 2-hour minimum; GTA trip charge $125.
- Hardware: at cost + 12%.
- Build payments: 50% to start, 50% at launch; over $10,000: 40 / 30 / 30.
- Community Care applies to registered charities and places of worship.
- Current clients move to the new prices at their next renewal, with 30 days' notice.
- Toronto, ON. Senior-led delivery across Ontario.